Vishala Gokool is the General Manager for Pharmacy for the Netcare Hospital Group in South Africa . She obtained her Bachelor of pharmacy degree at the University of Durban Westville and has spent her career primarily in hospital pharmacy. She has over 25yearS experience in the field. Her forte has been in the area of development and implementation of pharmacy business strategy with a focus on operations strategy to ensure efficiencies, IT design processes, benchmark performance standards and control. Her special area of interest is clinical pharmacy. She has spent time driving internal clinical and quality programmes for hospital pharmacists.